About Us
Family Carers UK specialises in Needs-Based care. We aim to provide a professional, competent, courteous, reliable, equal service that is responsive to the needs of our Service Users. Our staff undergo rigorous recruitment selection and statutory vetting procedures. They undertake a comprehensive induction and mandatory training where they are assessed for competency and compassion before starting. Family Carers UK is registered with the Care Quality Commission (CQC).We are a company focussed on delivering positive outcomes for our service users: our managers and senior staff have provided specialist care and support to people with learning disabilities, mental health issues, Autistic Spectrum Disorder and behaviours that challenge. Between us we have over sixty years’ experience.
A Few Words
Mission statement
Family Carers UK provides quality care and support services for individuals, children, and families. We do this by always treating Service Users with dignity and respect and recognising each Service User as unique. We support and enable our staff to provide care and support with skill, compassion, and imagination. Supporting individual choice and personal decision-making as the right of all Service Users.
Why Choose Us
No two days are the same here
We provide staff, companions dedicated to ensuring that you achieve your goals. We provide a range of high-quality domiciliary care services, as an example:
- Assistance with a ‘good morning’ start to the day, getting up, wash, shower, or bath, get dressed and have breakfast.
- Shopping support – with you, or, alternatively, we agree a shopping list; go to the shops, return, and put the shopping away.
- Timely prompt for medication.
- Domestic tasks – cleaning, laundry, and ironing either on a regular basis or as a ‘spring clean’.
- Help with getting ready for bed.
Our Regulator
Family Carers UK is registered by the Care Quality Commission (CQC) under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009.
Great Staff
Our carers respond every time with a big warm smile.
Safety
Our staff are rigorously scrutinised during the employment process, this includes checking references an enhanced DBS.
Experience
Our staff comprises expert practitioners who are rigorously checked for the quality of their expertise and the safety of their practice. Our staff are trained to treat service users must be treated with dignity and respect in particular–
- ensuring the privacy of the service user.
- Recognising and acknowledging that care and treatment must only be provided with the consent of the service user.
- supporting the autonomy, independence, and involvement in the community of the service user.
Training & Ongoing Requirements
Our staff are trained to reflect on their care practices and to reflect on the care they provide to ensure that it is delivered in a safe way –
- assessing the risks to the health and safety of service users; doing all that is reasonably practicable to mitigate any such risks.
- ensuring that they have qualifications, competence, skills, and experience to deliver safe care.
Great Staff
Our Carers
Our staff are highly trained and dedicated to providing care to the highest standards. They are trained to ensure that
- Service users are protected from abuse and improper treatment in accordance with Family Carers Systems and processes. Further, that upon becoming aware of, any allegation or evidence of such abuse this must be investigated immediately.
- Care or treatment for service users must not be provided in a way that– includes discrimination against a service user on grounds of any protected characteristic (as defined in section 4 of the Equality Act 2010) of the service user,
- As part of their induction, staff must receive safeguarding training that is relevant, and at a suitable level for their role. Training is updated, at appropriate intervals to enable them to recognise different types of abuse and the ways they can report concerns.
Compliments/ Complaints/ Feedback
Family Carers UK is committed to ensuring that all our service users, their families/carers, receive a high-quality service, always. We like to receive your ideas and feedback, whether it’s a compliment, a complaint or simply something that you feel we could do differently.
Occasionally, we may not live up to our promises, if this happens, we want to hear from you.
Letting us know when you are unhappy with the service you receive gives us the opportunity to put matters right for you and to improve our service in the future for everybody.
We take all complaints extremely seriously and will do our utmost to resolve any issues as soon as possible after you have brought them to our attention.
How to complain to us:
Our staff are best placed to receive your complaint, and to work with you to resolve and issues you may be experiencing. You can share your concerns with them in person, by phone, by letter or e-mail. You can download a complaint form. Click here to download.
You can complain to the CQC –
- Call them on: 03000 616161
- Email them at: enquiries@cqc.org.uk
- Visit its website at: www.cqc.org.uk You can give them feedback online.
- Write to them at: Care Quality Commission Citygate, Gallowgate Newcastle upon Tyne, NE1 4PA